Frequently Asked Question
1. How long does shipping take?
We process orders within 1–3 business days. Standard shipping usually takes 7–15 business days, depending on your location. Express shipping (if available) may arrive sooner.
2. How can I track my order?
Once your order has shipped, you’ll receive an email with a tracking number and link so you can check your package’s journey in real time.
3. Do you offer international shipping?
Yes 🌍! We ship worldwide. Please note that customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
4. What is your return policy?
We offer a 30-day return policy. Items must be unused, in their original packaging, and in the same condition as received. For full details, please see our Return Policy page.
5. Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we’ll gladly assist you with changes or cancellations. Please contact us as soon as possible at 📧 support@howell-tech.store
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6. What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment options displayed at checkout.
7. What if I receive a defective or wrong item?
If your product arrives damaged or incorrect, contact us immediately with photos, and we’ll arrange a replacement or refund at no extra cost.
8. Are your products covered by warranty?
Yes ✅. Many of our products come with a standard manufacturer warranty. Warranty details vary by item—please check the product page or contact us for more information.
9. Is my payment information secure?
Absolutely 🔒. All payments are encrypted and processed securely through trusted third-party payment providers. We do not store your payment details.
How can I contact customer support?
You can reach us anytime at 📧 support@howell-tech.store. Our team is always ready to help!
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